Clarification Text on the Protection of Personal Data

CLARIFICATION TEXT ON THE PROTECTION OF PERSONAL DATA (KVKK)

1. Data Controller and Contact Information
This Clarification Text has been prepared by ILGIT BİLAL ERTUĞRULLU (Kalicross), acting as data controller, in accordance with the Law on Protection of Personal Data No. 6698 ("KVKK"), to determine the procedures and principles regarding the processing of personal data of our customers, visitors, and business partners.
Commercial Title: ILGIT BİLAL ERTUĞRULLU (Kalicross) Address: Tuzcumurat, Hamdi Bey Cd. No:142/A, 10300 Edremit/Balıkesir Phone: +90 544 675 02 60 E-mail: destek@kalicross.com

2. Processed Personal Data and Collection Method
As Kalicross, we collect the following data within the scope of the services we offer regarding the world of rock and metal:
Identity Information: Name, surname.
Contact Information: Phone number, e-mail address, delivery and billing address.
Customer Transaction Information: Order history, billing information, product preferences.
Transaction Security Information: IP address, cookie records, website login-logout information.
Marketing Information: Campaign approvals, interests, and analysis studies.
This data is collected partially or entirely by automatic methods through our website, e-mail, phone, or social media channels.

3. Purposes and Legal Reasons for Processing Personal Data
Your personal data is processed for the following purposes based on the legal reasons specified in Articles 5 and 6 of the KVKK:
Performance of the Contract: Creation of your orders, management of payment processes (iyzico, etc.), and delivery of your products.
Legal Obligations: Issuance of invoices as required by tax legislation and fulfillment of requests from official institutions.
Legitimate Interest: Improvement of our service quality, customer satisfaction analyses, and ensuring website security.
Explicit Consent: Sending you news about campaigns, discounts, and new collections (if you have given your consent for Commercial Electronic Messages).
4. Transfer of Personal Data
Your personal data may be transferred to the following persons and institutions only to the extent necessary for the realization of the above-mentioned purposes:
Cargo Companies: Aras Kargo and related logistics partners for product delivery.
Payment Institutions: Iyzico and related banks for secure completion of payment transactions.
Official Institutions: Authorized public institutions and organizations within the scope of legal reporting obligations.
Technical Support: Our business partners from whom we receive website infrastructure and data storage services.

5. Retention Period of Personal Data
Your data is retained for the period required by the processing purpose or for the legal retention periods stipulated in the relevant legislation (10 years for financial records, throughout the commercial relationship for customer data). At the end of this period, your data is deleted, destroyed, or anonymized.

6. Protection and Security of Personal Data
Kalicross takes all necessary technical and administrative measures, such as 256-bit SSL encryption, access authorization, and regular data audits, to prevent unlawful processing of your personal data and to ensure its security.

7. Rights of the Data Subject
In accordance with Article 11 of the KVKK, by applying to us, you have the right to learn whether your data has been processed, to request information if it has been processed, to learn whether it is used in accordance with its purpose of processing, to request correction of incomplete or inaccurate data, and to request the deletion or destruction of data when conditions are met.

8. Application Method
To exercise your rights, you can submit your requests by postal mail with a wet-signed petition to Tuzcumurat, Hamdi Bey Cd. No:142/A, 10300 Edremit/Balıkesir or via your registered e-mail to destek@kalicross.com. Your applications will be concluded free of charge within 30 days at the latest.

Last Updated: 23.03.2026

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